Return & Refund Policy

We guarantee fresh, beautiful floral arrangements and quality gift items that recipient is sure to enjoy. If you or the person receiving your gift are not 100% satisfied, we will have your gift replaced. 

Please note that we can process returns and replaces/refunds only for items purchased from   PhilGifts.com .

Refunds

• In case of cancellation of order by customer, must inform  PhilGifts.com  atleast 24 hours before delivery day. (Philippines time) 
• Order Cancelled 24hrs cut off time wouldn't be refunded.

We cannot accept returns of opened items, damaged items, personalized items or items returned more than 7 days after delivery.

Replaces

Within 7 days of delivery of a shipment, you may return any of the following items you purchased from   PhilGifts.com, for a replacement. e.g. In case of flower you must inform us within 32 hours of delivery.

• Faulty items.
• Items damaged in transit

We cannot accept returns of opened items, damaged items, personalized items or items returned more than 30 days after delivery.

How to return

Simply call our customer service department at (632) 497-2337 and send the product in its original packaging materials. Send the package to the following address:

PhilGifts.com
4th Floor, Intersket Building, Palanan, Makati City, Philippines
US tollfree: +1(866) 9651823
Philippines Phone: +632-4972337
Email:info@philgifts.com
Yahoo messenger ID: gift4pinoy

Please include as much information as possible to help us process your return.